Following the launch of our brand-new Dual+ product, we sat down with our Head of Sales, Kim Parker, to discuss why the product was developed, who it’s designed for, and how it delivers even faster completions in today’s time-sensitive market.

What was the main reason for launching Dual+ and how does it differ from other bridging loans?

The market is increasingly focused on speed and certainty, especially when deals are working to tight completion deadlines. Dual+ was created to meet that demand head-on.

What really sets Dual+ apart is the introduction of a dedicated packaging team, giving brokers and borrowers the confidence that tight timelines can be met. From the moment an enquiry is submitted through to approval, experienced Sales Specialists are involved to keep everything moving smoothly.

Another key difference is that important underwriting steps, such as the valuation, are carried out at the enquiry stage. By taking this early approach, we’re able to make accurate decisions sooner, reduce uncertainty, and give brokers much greater confidence that a deal will progress and complete as expected.

Who would benefit from this loan?

Dual+ is ideal for borrowers who require fast, reliable funding for residential purchases, refinances, capital raises, or cosmetic light refurbishment projects.

What are the key benefits for the borrower?

Bridging loans are built for speed, but Dual+ is designed to make the whole process faster and smoother, cutting out delays wherever possible.

From the very start, borrowers benefit from:

• Same-day packaging handled by our dedicated sales team
• Instant valuation confirmed at the enquiry stage
• Dual legal representation through our expanded solicitor panel

These features help move things along quickly, reduce costs, and give borrowers confidence right from day one.

And the speed doesn’t stop once the loan is underway. When the deal moves to our Loan Support and Relations team, things continue to progress efficiently. We can release refurbishment funds within 24 hours, meaning quicker access to the capital you need to keep our borrowers’ project moving.

Combined with fast drawdown times, this ensures a seamless experience from initial enquiry through to completion.

Throughout the loan term, borrowers are fully supported by a dedicated case manager who understands their circumstances and is on hand to offer clear, expert guidance at every stage of the journey.

What role do stakeholders play?

Our dual representation stakeholders are central to ensuring Dual+ consistently delivers on its promise of speed and certainty. From our dedicated sales packaging team, who assess and package enquiries on the same day, to underwriters applying an efficient and decisive approach, every stage of the process is aligned to keep transactions moving.

Our expanded dual representation solicitor panel is equally important. It allows for faster legal turnaround times and closer collaboration across all parties. While Dual+ has been extremely well received by the market, we know that speed alone isn’t enough. Brokers need confidence that when we commit to a timeline, we deliver on it!

The expansion of our solicitor panel reflects our focus on providing the best processes in the market, strong broker support, and positive outcomes for borrowers. We’ve built long-standing relationships with firms that specialise in joint representation, and we’re pleased to continue strengthening these partnerships as demand for Dual+ grows.

How important is the borrower’s role in the process?

Ultimately, we can move as fast as the borrower allows. While Dual+ includes features that significantly exceed standard bridging timelines, borrower responsiveness is still key.

Here’s what brokers and borrowers can expect with Dual+:

• Initial enquiry: response within one hour
• AIP: issued within two hours
• Case assignment: dedicated sales specialist allocated immediately
• Initial due diligence & searches: started as soon as the application is received
• Electronic ID verification: sent instantly
• Dual representation quotes: same day
• Valuation quotes: same day

If the borrower provides a clear, accurate application containing all required information, we can get the process moving immediately and deliver the speed and certainty Dual+ is designed to provide.